This page provides information on the facilities and sauna usage at sauna ９ Tokyo Kitasando.
For guests booking through CHILLNN
Please send the guest information requested in your booking instructions to saun9ne@gmail.com, together with your booking name and stay dates. After our staff have checked the information, we will send your entry instructions and door code. If you have not received them before arrival, please contact us at this email address.
If you booked through Airbnb or another booking site, please follow the messages for that reservation.
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How to access ‘sauna ９ Tokyo Kitasando’
Please show the following Japanese address to taxi drivers and others when providing them with the facility’s location.
Directions to the guest room
The guest room is on the second floor.
How to unlock and lock the number lock at the entrance
Unlocking method
locking method
Please do not lock the entrance door on the first floor
Please never lock the entrance door on the first floor as shown in the picture below.
Other residents of the guest rooms and office staff will not be able to enter.
Post Your Stay Review!
Thank you very much for staying with us. We are always striving to improve our service, and would greatly appreciate it if you could share your valuable feedback in a review on Google Maps. You can easily post your review by following the link below. We look forward to hearing from you.
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Floor plan
Staff-only storage room beyond the bedroom
Please be quiet after 8 PM
Please be careful not to make loud noises or speak loudly between 8 PM and 7 AM.
If noise complaints are reported by the neighbors, the police will be called.
No-Shoes Policy Inside the Facility
In our facility, we have a no-shoes policy indoors.
Please remove your shoes at the entrance.
Thank you for your cooperation.
Response to Malfunction, Damage, and Defacement
To prevent any severe injuries or damage to the facilities, we kindly request that you refrain from engaging in any dangerous behavior within the property.
Should any damage occur, please be aware that you will be responsible for the full cost of any repairs required due to malfunctions, damages, or defacements.
Please note that in the event of damage to the room itself (such as torn wallpaper or broken glass), you will be unable to use the room until the arrival of a repairman and subsequent repairs are completed.
In such cases, you will be responsible for the full cost of the room rate for the duration of the repairs, in addition to the actual costs of repairs.
[Important] Activities that cause odors or smoke are strictly prohibited
Our facility is entirely non-smoking. Please refrain from using devices that emit odors or smoke, as well as from cooking. Smoking is only permitted in designated outdoor areas equipped with ashtrays.
Although our facility is equipped with a kitchen, any activities that leave lingering odors in the room, such as cooking fish or meat, are strictly prohibited.
We are committed to ensuring that all guests have a comfortable stay at our facility. The cooperation of each and every guest is essential in maintaining a pleasant accommodation environment. We kindly request your understanding and cooperation.
Waste Disposal Guidelines
Waste Sorting
Please ensure that any garbage containing liquids is drained of moisture before disposal.
Please remove and dispose of the labels from plastic bottles.
Garbage Disposal Area
Examples of Improper Ways to Dispose of Trash
In fact, there have been cases where waste collection services have refused to pick up such garbage, and complaints have arisen from other users within the same building!
About Towels
For a one-night stay, only the towels hung on the hook in front of the bathroom are provided.
For stays of two nights or more, additional towels can be found in the bedroom dresser as spare towels.
Please use the washing machine and dryer to ensure you do not run out of towels.
About the hotel’s facilities
Regarding the sauna/bathroom.
To enhance your stay, we pre-activate the sauna for immediate use post-check-in.
However, due to timer settings, it may turn off automatically.
Please ensure the sauna is on before use. We appreciate your understanding and cooperation.
Sauna Usage Guidelines
- Preheat the Sauna: Please turn on the sauna heater about one hour before use to warm up the room.
- Turn Off When Not in Use: Always switch off the sauna heater when it is not in use.
- Use Hot Water for Löyly: Always use hot water for löyly. Using cold water can cause damage to the heater.
- Please use only tap hot water or the specified löyly aromas for sauna heaters. The use of any brought-in liquids, such as aromatherapy oils or teas, is strictly forbidden due to the risk of damaging the heater and stones. In the event of a violation, actions including claims for damages will be taken.
- Moderate Löyly Water: Pouring a large amount of water at once can produce high-temperature steam and cause burns, so please adjust the amount of water used for löyly.
- Do Not Touch the Heater or Stones: Avoid touching the heater and stones during use as it poses a risk of burns.
- Please be careful of your footing and avoid falling when using the sauna bench.
- Keep Flammable Materials Away: Do not place flammable or combustible materials near the sauna heater.
- Aromas for Löyly: If aromas for löyly are provided, do not bring the aroma bottles into the sauna room.
- Avoid Alcohol: For safety, please refrain from using the sauna if you have consumed alcohol.
How to turn the sauna power ON/OFF
How to Use Sauna Aroma for Löyly
A sauna bucket and aroma are available in the sauna anteroom.
To use the aroma, fill the ladle bowl with hot water from the bathroom, add 2–3 pumps of aroma, and pour it on the stones for löyly.
Löyly is a traditional Finnish sauna bathing method where water is poured over hot stones in a sauna to generate steam.
This steam, known as “Heat Wave,” increases the humidity and temperature inside the sauna, making it more comfortable for bathers. It also eases breathing, promotes relaxation, and opens pores.
Sauna Aroma for Löyly: Handling Precautions
- The sauna aroma is flammable, so never bring the bottle inside the sauna room.
- Always dilute it with water before use.
- Do not pour the undiluted sauna aroma directly onto the sauna heater. It contains ethanol and will ignite.
- Do not apply it to your skin.
- It is not a bath additive.
- Never ingest it.
Layout of two types of bathtubs
How to Fill the Bathtub with Hot Water
This operation will automatically start filling the bathtub with hot water.
Please do not drain the water from the cold plunge tub.
The water in the cold plunge is cooled to 15°C by a chiller.
If the water in the tub is drained, the chiller will run dry, causing errors and potential malfunctions. Therefore, please never drain the water from the cold plunge tub.
The water in the cold plunge is kept clean by a filtration system and an ozone sterilization system. Therefore, under normal circumstances, it is not necessary to change the water during a single stay.
When using the bucket shower, please make sure to close the glass door of the bathroom.
When using the bucket shower, always make sure to close the glass door at the entrance of the bathroom.
The bucket shower emits a rather intense flow of water all at once.
If used without closing the door, water could flood the hallway and the entrance area.
How to switch between shower and spout
Caution: Risk of Burns from Hot Showers
Please be cautious of falling.
The bathtub, marble, resin-made floors, and the outdoor stairs leading to the open-air relaxation space can be very slippery. Please be extra cautious to avoid falls and injuries.
Condensation Issues with Air Conditioning During Summer
During the peak heat of summer, setting the air conditioning temperature too low can greatly increase the temperature difference between the indoor air and the air inside the AC unit, making condensation more likely to occur.
If too much condensation accumulates, it can exceed the AC unit’s capacity to handle the condensation water, leading to water dripping down.
To prevent condensation, it is recommended to avoid drastically lowering the air conditioning temperature. Instead, start at about 27°C and gradually decrease the setting.
How to Operate the Air Conditioner
The living room air conditioner
The bedroom air conditioner
Microwave
Laundry
The laundry is located downstairs on the first floor, accessible through the bathroom.
Laundry detergent and fabric softener are always available.
Regarding the use of the TV.
The TVs within the facility do not support terrestrial digital broadcasting or BS broadcasting.
However, VOD services such as YouTube and Amazon Prime Video are available for viewing.
Amenities
Toothbrushes are provided. Please check the amenities listed on your booking page for other available items.
Punctuality required | The checkout time is 10 a.m.
If you exceed the checkout time, there will be a charge of 3,000 yen for every 20 minutes.
Lost and Found Policy
If we find any items you have left behind after checkout, we will promptly contact you via the messaging function on the booking site.
Post Your Stay Review!
Thank you for staying with us! We’d appreciate your feedback on Google Maps to help improve our service. Please post your review using the link below. We look forward to hearing from you.
＼ Post Your Stay Review! ／
Precautions during lodging
Emergency Contact
Small Japanese finds, worth taking home
Looking for a souvenir you will actually use? These two small finds bring a little of Japan into everyday life—and fit easily into your luggage.
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